Refund/Replacement Policy

Replacement & Exchange Policy

At NEXTAPZ, we thoroughly inspect each product before it ships out. However, if you receive a product that is defective, damaged, or incorrect, we’ll make it right.

Eligible for Free Replacement if:

Item arrives damaged or defective
You received the wrong item
The NFC feature doesn't work (on an NFC-enabled phone)

📸 Email us photos/videos of the issue within 48 hours of delivery.
📦 Product must be unused and returned in its original packaging.

We’ll send a replacement at no extra cost within India.

Returns & Refunds

All items are personalized. Therefore, we do not offer returns or refunds for:

Incorrect or incomplete details submitted by customer
Spelling/design errors from your side
Change of mind after placing the order

However, we will help you if there’s a technical defect or production issue.

Order Cancellation

You may cancel your order within 24 hours for a full refund.

After 24 hours, the product enters production and cannot be cancelled.

Email: nextapz.info@gmail.com
Phone: +91 8017011014

Refunds are processed within 3–5 business days to your original payment method.

🛡️ 1-Year Warranty on NFC Products

Your NFC card comes with a 1-year warranty covering:

Tapping issues on NFC-enabled smartphones

🔸 Not covered: Physical damage, water damage, or non-NFC phones
🆓 Free replacement if eligible, shipping charges may apply

💬 Need Assistance?

Contact our friendly support team:

📧 Email: nextapz.info@gmail.com
📞 Phone/WhatsApp: +91 8017011014
🌐 Website: www.nextapz.com